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Return Policy

Returns

You may return items within 30 days of delivery for a full refund.  If you need to return an item, please contact us at support@joyofchic.com with the reason for the return and your order number. We will send you instructions on how to return your item within 7 business days.

  • Refunds will be issued via the original payment method.
  • All returns must be in their original condition, including original packaging and accessories.  We will not be able to accept any items that have been used (unless it is a defective product) or damaged.
  • We will not accept any items after 30 days of delivery.
  • Shipping costs are non-refundable.
  • A restocking fee of 15% will be applied to all returns except in the case of defective products.

If your item is damaged or lost when it is shipped to you, please contact us at support@joyofchic.com immediately.  We will work with you to issue a replacement or refund.

Cancellations

Orders may be canceled before they have been shipped. Please contact us at support@joyofchic.com immediately if you would like to cancel your order.  Any cancellation made after the product is shipped will be treated as a return.

Order Changes

You may only change your order before it has been shipped. Please contact us at support@joyofchic.com immediately if you would like to change your order.  We will not be able to make any change to your order after it has been shipped.

Undeliverable or Refused Packages

Additional shipping charges will be applied if we need to re-send a package due to any of the following reasons:

  • Packages that are returned to us due to an incorrect address provided by the customer
  • Packages that are sent to the correct address but refused by the recipient

Defective Items

We strive to carry only the best quality products.  However, if you think the product you receive is defective, please email us at support@joyofchic.com describing the defect within 30 days of delivery.  We will work with you to issue a replacement or refund.